Frequently Asked Questions

FAQ - Frequently Asked Questions
About Our Printing and Embroidery Services

We’d like to know that understanding our client’s needs and answering their questions is essential to us. This blog post addresses frequently asked questions about our printing and embroidery services.

FAQ - frequently asking questions

1. Where is your company located?

Our company is based in Birmingham at 126 Beeches Road, B42 2HQ.

Front shop min

2. What products do you offer for printing and embroidery?

We offer a wide range of products, including t-shirts, hoodies, trousers, chef jackets, gilets, school uniforms, chef hats, polo shirts, joggers, aprons, towels, and bath robes. 

clothes min

3. In terms of printing technology, what do you use?

We utilize DTG (Direct-to-Garment) printing technology to ensure high-quality and vibrant prints on our clothing.

The Polyprint DTG Printer for Clothing. Generative By Ai

Contact OkTshirt for your t-shirt printing requirements

4. What about your embroidery machinery?

We use professional machinery equipped with 16 needles from Melco for embroidery, ensuring precision and detail in every stitch.

Melco image 16 min

5. What materials are used in your clothing services?

We prioritize quality materials. Our t-shirts, polos, and hoodies are made from 100% cotton, while jackets and gilets are crafted from top-quality polyester.

organic cotton min

Latest T-shirts

design min

6. Do you provide custom designs for printing and embroidery?

Yes, we offer customization services. You can bring your designs, or we can help you create unique designs based on your preferences.

fast turnaround min

7. What is your turnaround time for orders?

We take pride in our speedy turnaround. The exact time may vary based on the order size and complexity, but we strive to deliver efficiently. For example, for one or two t-shirts/polos/hoodies, you can collect them the same day, or we can offer next-day delivery.

Oktshirt delivery

8. Do you offer delivery services?

Yes, OKTshirt provides delivery services for those who live far away. We aim to make our products accessible to customers beyond our physical location.

9. What materials are used in your clothing services?

We prioritize quality materials. Our t-shirts, polos, and hoodies are made from 100% cotton, while jackets and gilets are crafted from top-quality polyester.

organic cotton min

10. What sets your company apart from others in the industry?

We stand out through cutting-edge technology, top-quality fabrics, and a commitment to providing excellent service with a focus on customization. Many busineses come to our shop or call us for embroidery services because of the quality offered. Also, one business day production and next day delivery is one of our promises for small orders.

11. Can I visit your store to see samples of your work?

Absolutely! We welcome visitors to our store, where you can view samples of our printed and embroidered products and discuss your specific needs with our team.

12. Do you know how I can place an order?

You can place an order by visiting our store, contacting us via phone or email, or through our online platform. Our team is ready to assist you throughout the process.

Payments min

13. What payment methods do you accept?

We accept various payment methods, including cash or credit/debit cards and other electronic payment options. Please don’t hesitate to ask about specific payment details when you place your order.

design assistant min

14. Can you offer design assistance for customers who need help with artwork?

Absolutely! Our team includes skilled designers who can assist you with creating or refining your artwork to ensure the best possible result.

discount min

15. Do you offer discounts for bulk orders or repeat customers?

Yes, we have special discounts for bulk orders, and we value our repeat customers. Please feel free to contact us for more information on discounts and loyalty programs.

16. Do you know if I can order a sample before placing a bulk order?

Yes, we offer the option to order samples so you can look at the quality of our work before committing to a larger order. There is no quantity limit when you order with us.

17. Is there a minimum order quantity for your services?

There is no quantity limit when you order with us.

18. Can I track the status of my order?

Yes, we provide order-tracking services. Just so you know, you will receive updates on the status of your order, including when it is in production and when it has been shipped.

19. What care instructions should I follow for garments with printing or embroidery?

We provide care instructions with each order to ensure the longevity of your printed or embroidered items. Following these guidelines will help maintain the quality of the designs.

20. Can I request a rush order or expedited shipping?

Certainly! We understand that you may need your order quickly if you are okay with it. We offer rush order options and expedited shipping for those with urgent requirements.

21. Are your printing inks environmentally friendly?

Yes, we prioritize eco-friendly practices. Our printing inks are environmentally friendly and safe for both the wearer and the environment.

22. Do you have a return or exchange policy?

We strive for customer satisfaction. If you encounter any issues with your order, please don’t hesitate to contact us, and we will do our best to address and resolve the situation.

23. Can I request a custom quote for my specific project?

Absolutely! Each project is unique, and we understand the importance of tailored solutions. Please feel free to contact us for a custom quote based on your specific requirements.

24. Do you offer specialized printing or embroidery services for corporate events or promotional purposes?

Yes. We specialize in corporate branding services, providing customized solutions for events, promotions, and other business needs.

25. What file formats do you accept for custom designs?

We accept various file formats for custom designs, including but not limited to JPEG, PNG, PDF, and vector files. If you have a specific format in mind, feel free to inquire.

26. Can I bring my garments for printing or embroidery?

Absolutely! We welcome customers who prefer to bring their garments for customization. Please ensure they are suitable for the chosen printing or embroidery method.

27. What is the difference between screen printing and DTG printing?

Screen printing involves pushing ink through a stencil onto the fabric, while DTG printing applies the design directly to the garment using specialized inkjet technology. Each method has advantages; we can help you choose the best option.

28. Are there any restrictions on the number of colors in an embroidery design?

Our embroidery services can accommodate a variety of colors, but it’s best to consult with our team for intricate designs or specific color requirements.

29. Can you create custom designs for team logos or brand identity?

Absolutely! Our design team can work with you to create unique and personalized logos or brand identity elements for your team or business.

30. What is the average delivery time for orders outside of Birmingham?

The average delivery time for orders outside of Birmingham may vary. Our team will give you an estimated delivery date based on your location and the specifics of your order.

31. Can you dropship orders directly to my customers?

Yes, we offer drop shipping services, allowing you to streamline your operations and have orders shipped directly to your customers.

32. What types of payment options do you accept for wholesale orders?

We accept various payment methods for wholesale orders, including credit/debit cards, bank transfers, and other electronic payment options. We can talk about specific details based on your preferences

33. Do you provide private labeling or branding services for clothing?

Yes, we offer private labeling and branding services, allowing you to showcase your brand identity on the garments you order from us.

34. Is there a dedicated account manager for wholesale clients?

Yes, we provide a dedicated account manager to assist wholesale clients, ensuring personalized service and effective communication throughout the partnership.

35. What quality control measures do you have in place for bulk orders?

We have rigorous quality control processes to ensure consistency and excellence in every garment. Each item undergoes a thorough inspection before shipment.

36. How does your dropshipping process work?

We have a streamlined dropshipping process. Orders are placed through your platform, and we handle the printing, embroidery, and direct shipment to your customers.

37. Is there a fee or additional cost for dropshipping services?

During our partnership negotiations, we can discuss any fees or costs associated with drop shipping. Transparency is critical to a successful collaboration.

38. Do you include your company's promotional materials or invoices in dropshipped orders?

By default, we do not include our company’s promotional materials or invoices. We can talk about any specific branding or packaging requests you may have.

39. What is the average shipping time for drop-shipped orders?

The shipping time for drop-shipped orders may vary depending on the destination. We’ll make sure to provide you with estimated shipping times based on the shipping method chosen by your customers.

40. Do you know if I can use my packaging for drop-shipped orders?

Absolutely! We understand the importance of branding. You can provide your packaging materials, or we can discuss custom packaging options for dropshipped orders.

41. What happens if there are issues with a drop shipped order, such as a wrong address or damaged item?

If there are any issues with a drop-shipped order, please don’t hesitate to contact our customer service team immediately. We’ll work together to resolve the issue and ensure customer satisfaction.

42. Is there a minimum order quantity for dropshipping services?

Unlike traditional bulk orders, dropshipping allows for flexibility in order quantities. We can talk about the specifics based on your business model and needs.

Need any special design requirements? Contact our designer team.