Returns & Refunds

Personalised printing and embroidery

At OKTshirt, we print and embroider garments to your order at our shop in Great Barr, Birmingham. If an item is made to your specifications or personalised with your name, logo, wording or artwork, we cannot accept a return because you have changed your mind. This applies to items such as embroidered workwear, printed T-shirts, personalised caps and banners made with your artwork.

Please check garment sizes, quantities, spelling and artwork before confirming your order. If you spot a mistake, contact us straight away. We’ll check whether we can still change it. If we supply a different size from the one you ordered or our printing or embroidery differs from the design we agreed with you, please tell us so we can put it right.

Standard items ordered online, by phone or by email

If you buy a standard item for personal use, you can cancel without giving a reason. This includes blank garments and items selected from our standard designs. Choosing a standard size or colour does not make an item personalised.

Tell us you wish to cancel within 14 calendar days after you receive the goods. If one order arrives in separate deliveries, the period runs from the day after you receive the last item. Once you have told us, you have a further 14 days to send the goods back or bring them to our shop.

You can try on a garment as you would in a shop. Please pack it securely for return. If handling beyond what is needed to check the item has reduced its value, we may deduct that loss from your refund. You pay the return postage if you are returning an item because you have changed your mind.

If you cancel the whole order, we will also refund any standard delivery charge you paid. If you chose express delivery, we will refund the cost of our least expensive standard delivery option. We will refund your original payment method, unless you agree otherwise, within 14 days of receiving the goods back or receiving proof that you sent them, whichever happens first.

Faulty, damaged or incorrect items

Please email us if an item arrives damaged, is faulty or does not match your order. Include your order or invoice number if available, tell us what went wrong and, if you can, attach a photo. We will cover reasonable return postage where the item is faulty, damaged on arrival or supplied incorrectly.

For consumer purchases, including personalised items, you normally have 30 days after delivery or collection to reject goods that are faulty or do not match the order and receive a full refund. After that, you can usually ask for a repair or replacement. If this is impossible, unsuccessful or cannot be done within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to return the item for a refund. We issue refunds for rejected faulty goods within 14 days of agreeing that a refund is due.

Printing or embroidery on your own garments

If you supply the garments, we are providing a service. If you book that service online, by phone or by email as a consumer, you have 14 days from the day after booking to cancel. If you expressly ask us to start sooner and then cancel, you may have to pay a proportionate amount for work already completed. Your cancellation right ends early only if we finish the work after you expressly asked us to start and acknowledged that completing it would end that right.

If there is a problem with our workmanship, please contact us. You can ask us to put it right at no charge. If that is impossible or we cannot do so within a reasonable time and without significant inconvenience, you may be entitled to a price reduction.

Business orders

For orders placed for your business, we accept returns of standard, unused and undamaged goods in their original packaging within 14 calendar days of receipt, unless we agreed different terms with you before purchase. You pay the postage for a change-of-mind return. If branded workwear or another trade order differs from the agreed specification, contact us with your invoice number and details of the affected items.

How to contact us or return an item

Email hello@oktshirt.co.uk, write to us or visit our shop. Please include your name and enough information for us to identify your order.

OKTshirt Returns
Nick & Justin Co Ltd trading as OKTshirt - Custom Printing & Embroidery
126 Beeches Road
Great Barr
Birmingham
B42 2HQ
United Kingdom

Shop hours are Monday to Friday, 11 am to 6 pm.

Optional cancellation form

You can use the wording below to cancel an eligible order, or send us any clear statement that you wish to cancel.

To Nick & Justin Co Ltd trading as OKTshirt, at the postal or email address above.

I/we give notice that I/we wish to cancel my/our contract for the following goods or service:
Goods or service ordered:
Date ordered or received:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):